Shipping Policy

1. Shipping Policy

  • Orders are processed within 1–2 business days.

  • Delivery time: 5–7 working days depending on location.

  • Free delivery on orders above ₹ 999.

  • You will receive a tracking link once the order is shipped.

2. Return & Exchange Policy

  • We accept returns/exchanges within 7 days of delivery.

  • Item must be unused, unwashed, with tags intact.

  • Exchange available for:

    • Wrong size

    • Wrong product

    • Damaged/defective product

  • Refunds (if applicable) will be processed to your original payment method within 5–7 days.

  • No returns on:

    • Innerwear

    • Clearance sale items

    • Accessories

    • Items purchased during special sale events

3. Cancellation Policy

  • Orders can be cancelled before shipping only.

  • Once shipped, cancellation is not allowed.

  • Prepaid order cancellations will be refunded automatically within 3–5 days.

4. Payment Policy

  • We accept:

    • UPI

    • Debit/Credit Cards

    • Net Banking

    • Wallets

5. Privacy Policy

  • We never share your personal data with third parties.

  • Your payment and personal details are protected through SSL encryption.

  • We collect only necessary details like name, number, email, and address for order processing.

6. Replacement Conditions

A product is eligible for replacement only if:

  • The size delivered is wrong

  • The color or product is different

  • The item arrived damaged

  • Defects in stitching, print, or fabric

7. Terms & Conditions

  • Prices, discounts, and product availability may change anytime.

  • Color may slightly vary due to lighting or screen settings.

  • By placing an order, the customer agrees to all policies.

8. Unboxing Video Policy

To claim a refund, replacement, or exchange for a damaged, missing, incorrect, or defective product, a 360-degree parcel unboxing video is mandatory.

How to Record a Valid Unboxing Video

  • Start recording before opening the parcel.

  • Clearly show the shipping label, including the tracking number.

  • Rotate the sealed package 360° to show that it is unopened and untampered.

  • Open the parcel in one continuous, uncut, and unedited video.

  • Display all items received and clearly show any damage, defect, incorrect product, missing item, or size issue.

Important

  • Claims submitted without a valid unboxing video may not be eligible for a refund, replacement, or exchange.

  • The video must be clear, uninterrupted, and recorded from the sealed package until the complete inspection of the product.

  • We reserve the right to reject claims if the video is edited, incomplete, or does not clearly establish the issue.