Refund policy

1. Return Eligibility

• You must record a clear unboxing video before opening the parcel.

• The video must show:

  • Entire parcel from all sides

  • Opening the package without cuts

  • Product received clearly

• No return/refund will be accepted without the unboxing video.

2. Valid Return Reasons

We accept returns only for:

• Damaged product

• Wrong product delivered

• Missing items

Note: We do not accept returns for size issues, color differences due to lighting, or change of mind.

3. Return Request Time Limit

• You must raise a return request within 1 day (24 hours) from the delivery date.

• Requests after 24 hours will not be accepted.

4. Verification Process

• Once you submit the unboxing video and details, our team will verify the issue.

• After verification, you will receive confirmation if the return is approved.

5. Return Shipping

• You must send the product back in unused, original condition with:

  • Tags

  • Original packing

  • Any free gifts (if included)

6. Refund Timeline

• After we receive the returned product, we will inspect it.

• If approved, the refund will be issued within 7 working days to your original payment method.

7. Non-Returnable Items

• Used or washed products

• Items without tags

• Items damaged due to customer handling

• Items without unboxing video proof